How messaging works

We only message people who opt in

Businesses that use ClientScale send messages only to contacts who have given them permission to do so. We do not buy phone lists, and businesses do not send unsolicited messages through our platform. Every contact in a business's account is someone who reached out to that business or agreed to be contacted by it.

How people opt in

A contact gives consent to a business in one of these ways:

• Submitting a form or enquiry. The person fills in a contact or quote form and agrees to be contacted about their request. The consent language appears next to the submit button.
• Messaging the business first. The person starts a conversation with the business on WhatsApp or SMS, which establishes consent to reply and follow up about that conversation.
• Booking an appointment or becoming a customer. The person books a service or signs up, and agrees to receive confirmations and updates related to that booking.

Consent is collected by each business for its own contacts and is never shared, sold, or used by another business on the platform. Agreeing to receive messages is not a condition of any purchase.

What the messages look like

Messages are sent on behalf of the business the contact knows, and are about that contact's own enquiry, appointment, or account. Here are typical examples:

Message frequency and rates

Message frequency varies based on your interaction with the business — for example, the messages tied to a single appointment, or occasional follow-ups about an open enquiry. Message and data rates may apply, depending on your mobile carrier and plan.

How to opt out

You can stop receiving messages from any business on ClientScale at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT. We immediately mark the contact as do-not-contact and cancel any scheduled messages. Reply HELP at any time for assistance, or email us at info@clientscaleiq.com.