Terms of Service

These Terms of Service ("Terms") govern your access to and use of ClientScale CRM, operated by Dias Edge Consulting LLC, a California limited liability company with its principal office at 17543 Ashburton Dr, San Diego, CA 92128, United States ("Company", "we", "our", "us"). By using the service, you agree to these Terms.

1. Eligibility and Account Access

You must be legally able to enter into binding contracts and provide accurate registration information. You are responsible for maintaining account credentials and for activity under your account.

2. Service Scope

ClientScale CRM provides lead management, communication workflows, reporting, and related features. We may improve, modify, or discontinue features as part of ongoing product development.

3. Acceptable Use

You agree not to misuse the service, violate applicable laws, send unlawful communications, attempt unauthorized access, or interfere with system security or availability. You will comply with all applicable rules of Meta Platforms, Inc., including the WhatsApp Business Messaging Policy and WhatsApp Business Solution Terms.

4. Data and Third-Party Services

The platform integrates with third-party providers including authentication, analytics, error monitoring, communication APIs, payment providers, and cloud storage services. Your use of those integrations may also be subject to third-party terms. Card and ACH payments are processed by Stripe, Inc.

5. Electronic Communications Consent (SMS)

ClientScale enables businesses to send SMS messages to their own contacts through Twilio. By providing a mobile phone number to a business that uses ClientScale, or by registering your business's phone number in ClientScale, you consent to receive recurring automated SMS messages — including marketing, transactional, appointment, and follow-up messages — sent on the business's behalf. Message frequency varies. Message and data rates may apply.

You may opt out of any SMS messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT. Reply HELP for help. Consent to receive SMS is not a condition of any purchase. Businesses sending messages through ClientScale are responsible for obtaining proper consent from their contacts under the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the CTIA Messaging Principles and Best Practices, and applicable state laws, including any required express written consent for marketing messages.

6. Fees and Subscriptions

Paid features may require an active subscription. Fees, billing cycles, and cancellation terms are presented at purchase and are quoted in USD. Unless required by law, payments are non-refundable.

7. Intellectual Property

The service, including software, branding, and content created by the Company, is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the service according to these Terms.

8. Disclaimer and Limitation of Liability

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties and limit liability for indirect, incidental, special, consequential, or punitive damages.

9. Termination

We may suspend or terminate access where necessary to protect the service, enforce these Terms, or comply with law. You may stop using the service at any time.

10. Governing Law

These Terms are governed by the State of California, United States, without regard to conflict-of-law principles. Disputes will be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California.

11. Contact

For legal notices or questions about these Terms, contact us at diasedgeconsulting@gmail.com.